SHIPPING & RETURNS
Birdwell.com remains open, and our fulfillment process will not be impacted. Due to COVID-19 containment measures, our Returns Department is not able to process returns or exchanges as quickly as usual. To simplify things for our customers, we are suspending our 30-day return policy and will process any returns as soon as the team is able. If you have any questions, please contact Customer Service by phone or email available on our Contact Us page.
Due to COVID-19, will I be able to return or exchange my order?
Due to COVID-19 containment measures, our Returns Department is not able to process returns or exchanges as quickly as usual. To simplify things for our customers, we are suspending our 30-day return policy and will process any returns as soon as our team is authorized to return to work. In the meantime, our Customer Support team is here to assist you with any of your questions or concerns during this challenging time. Please feel free to contact us by phone or email available on our Contact Us page.
Due to COVID-19, when will my order ship?
Due to COVID-19 containment measures, custom and personalized orders will be delayed indefinitely pending our team receiving authorization to return to the factory. If you have any questions about whether your order will be delayed, please Contact Us. Adding patches and/or buttons to a product can add up to five (5) business days of handling time. Fully customized products designed by you on our online form can take up to six (6) weeks to build and ship.
During normal operations, when will my order ship?
We fulfill orders from the factory Monday-Friday from 8:00AM to 4:00PM PST. Items ordered Friday afternoon, Saturday or Sunday will ship early the following week.
Adding patches and/or buttons to a product can add up to five (5) business days of handling time. Fully customized products designed by you on our online form can take up to six (6) weeks to build and ship.
We do our best to process your order quickly but peak periods can result in additional processing time. Orders with FedEx shipping selected will ship same day if placed before 10AM PST, otherwise they will ship the following business day. Orders with DHL shipping selected will ship within 3-5 business days. Please note that once an order has been processed we are unable to make changes to the order.
Free Shipping on U.S. Orders Over $150
We offer free DHL shipping on all orders over $150.
What if my order contains custom product and stock products? Do you ship partial orders?
Yes. If your order contains a combination of custom and stock products, we will ship the stock items immediately, followed by your custom products in a separate shipment as soon as we finish building them.
We offer this split-shipment service as a courtesy. You will not be charged any additional amount for shipping, and you will receive unique tracking numbers for each shipment.
Want it sooner?
Expedited shipping options from FedEx are also available at checkout. Orders with FedEx shipping selected will ship same day if placed before 10AM PST.
We offer several great shipping options around the world. Simply begin the checkout process to display options and pricing to your location with no credit card information required.
Duties, taxes or other fees are the responsibilities of the recipient. These fees will be due at the time of delivery. Birdwell Beach Britches is not responsible for customs and duties. Duties and taxes are determined by the customs agency within the destination country. For more duties and tax information, please contact your local customs office. Birdwell Beach Britches does not ship to Freight Forwarders under any circumstances.
U.S. Orders Under $150
There is a $5.00 flat-rate shipping fee on all U.S. orders under $150.
What type of packaging will my order be shipped in?
All orders are shipped in 100% recyclable packaging. Our polymailers are made with 20% recycled low-density material and our boxes are made using a minimum of 30% recycled material.
Returns & Exchanges
Free Return Shipping on Orders Over $150
We’ll do all we can for you to love your Birdwell Beach Britches products. Unworn and unused Birdwell products, excluding customs, can be returned or exchanged within 30 days.
How do I return or exchange my order?
If your order was shipped within the United States, you can initiate a return or exchange at any time by visiting our Returns Center - here.
Follow the steps in the Return Center to request a return or exchange. Once your return has been created, you will receive a return shipping label via email and you may drop your package at any USPS location.
How do I receive a return label?
We offer free returns on any U.S. order over $150. Qualifying orders can obtain a free return shipping label by following the instructions - here.
Can I make an exchange?
Yes you can! Please visit our Returns Center to process an exchange. Double check our website to confirm that the item you are exchanging for is in stock. We are not able to offer exchanges on international orders.
Is there a time limit on returns & exchanges?
We gladly accept returns & exchanges of unwashed and unworn stock items that are returned within 30 days of receiving your order.
Please note that we are unable to accept returns of worn or washed items or custom orders, including products that have been customized with patches and/or buttons.
Can I return Birdwell product to the factory store after purchasing it from one of your authorized dealers?
We do not accept returns from purchases made outside our website or factory store. The return must be made with the place of purchase.
How long does it take for my return or exchange to be processed?
After your shipment arrives at the factory we typically process your return within 2-3 business days. Custom products will not be accepted to return or exchange.
Custom items are made to order and therefore cannot be returned. Call us at 844-BIRDWELL if you’re not 100% happy with your custom order.
Still have questions?
Send us a message at firstname.lastname@example.org or give us a call at 844-247-3935.