We offer free standard domestic shipping for orders over $200.
Standard: After processing, your order will arrive within 3-7 business days.
Expedited: After processing, your order will arrive within 3 business days.
Please allow up to 3 business days for processing prior to your order shipping. Note that peak periods (holidays and promos) may result in additional processing time.
During peak periods, shipping carriers can experience delays which may affect an order’s estimated delivery date. Please check your tracking number for updates.
Please note that once an order has been placed, we are unable to make changes to it.
Birdwell does ship internationally. Carriers and pricing will be available during checkout. We do not ship via freight forwarders.
Taxes, duties, and fees are the responsibility of the customer. For more information, please contact your local customs office.
Unused, unworn, and unwashed Birdwell products can be returned or exchanged within 30 days. Final sale products and customs cannot be returned or exchanged. Shipping charges are non-refundable.
How do I return or exchange my order?
Domestic customers can start a return or exchange at any time by visiting our Returns Center – here.
Follow the steps in the Return Center to request a return or exchange. Once your return has been created, you will receive a return shipping label via email, and you may drop your package at any USPS location.
For international returns, please contact us at firstname.lastname@example.org.
We are not able to offer exchanges on international orders, final sale items, already exchanged items, and orders past our 30-day return window.
How long does it take for my return or exchange to be processed?
Please allow up to 30 days for your return to be processed after it has arrived at our warehouse. Peak periods can result in longer processing times.
All items purchased on Last Wave are final sale. No refunds or exchanges. We are not able to make price adjustments on past purchases.
Initiate a return or exchange at any time by visiting the Birdwell Returns Center.