Frequently Asked Questions
● Percentage price varies based on qualifying product - while supplies last.
● No other promo codes or promotions apply.
● This offer is valid for qualifying product only.
● No price adjustments will be honored.
● All items are final sale. No refunds or exchanges.
We offer Ground Shipping through DHL - $7 flat rate, FedEx 2-day - $15 flat rate, and FedEx overnight - price based on item weight and ship-to location.
What if my order contains custom products and stock products? Do you ship partial orders?
Yes. If your order contains a combination of custom and stock products, we will ship the stock items immediately, followed by your custom products in a separate shipment as soon as we finish building them.
We offer this split-shipment service as a courtesy. You will not be charged any additional amount for shipping, and you will receive unique tracking numbers for each shipment.
Want it sooner?
Expedited shipping options from FedEx are also available at checkout. Orders with FedEx shipping selected will ship same day if placed before 10AM PST.
We offer several great shipping options around the world. Simply begin the checkout process to display options and pricing to your location with no credit card information required.
Duties, taxes or other fees are the responsibilities of the recipient. These fees will be due at the time of delivery. Birdwell Beach Britches is not responsible for customs and duties. Duties and taxes are determined by the customs agency within the destination country. For more duties and tax information, please contact your local customs office. Birdwell Beach Britches does not ship to Freight Forwarders under any circumstances.
If you have any questions about whether your order will be delayed, please contact us.
We fulfill orders from the factory Monday-Friday from 8:00AM to 4:00PM PST. Item(s) may be shipped separately. If so, another confirmation will be sent once those items are ready to ship.
We do our best to process your order quickly but peak periods can result in additional processing time. Orders with FedEx shipping selected will ship same day if placed before 10AM PST, otherwise they will ship the following business day. Orders with ground shipping through DHL will ship within 7 business days. Please note that once an order has been processed we are unable to make changes to the order.
Free Return Shipping on All Orders
We do all we can for you to love your Birdwell Beach Britches products. Unworn and unused Birdwell products, excluding customs, final sale, or international orders can be returned or exchanged within 30 days.
How do I return my order?
If your order was shipped within the United States, you can initiate a return or exchange at any time by visiting our Returns Center - here
Follow the steps in the Return Center to request a return or exchange. Once your return has been created, you will receive a return shipping label via email and you may drop your package at any USPS location. For international returns, please contact us at firstname.lastname@example.org.
How do I receive a free return label?
We offer free returns on all U.S. orders. Orders can obtain a free return shipping label by following the instructions - here.
Can I make an exchange?
Yes you can! Please visit our Returns Center to process an exchange. Double check our website to confirm that the item you are exchanging for is in stock. We are not able to offer exchanges on international orders or final sale items.
Is there a time limit on returns & exchanges?
We gladly accept returns & exchanges of unwashed and unworn stock items that are returned within 30 days of receiving your order. Please note that we are unable to accept returns of worn or washed items, final sale items, or custom orders, including products that have been customized with patches and/or buttons.
Can I return Birdwell product to the factory store after purchasing it from one of your authorized dealers?
We do not accept returns from purchases made outside our website or factory store. The return must be made with the place of purchase.
How long does it take for my return or exchange to be processed?
After your shipment arrives at the factory we typically process your return or exchange within 3-5 business days. Custom products will not be accepted to return or exchange.
Initiate a return or exchange at any time by visiting the Birdwell Returns Center.