What if I do not know my size but want to place an order for a custom?
Thanks for wanting to invest in one-of-a-kind style right out of the gates! Before you place your custom order, we would encourage you to carefully review the size charts on the individual product pages. Fit is a highly personal thing, but we’ve done our best to provide you the necessary info to make the right decision for you. For more sizing assistance, please give us a call at 844-247-3935 or email us at firstname.lastname@example.org.
Please keep in mind that customs are made to order especially for you. We are unable to accept returns on customized products, including orders with custom patches.
Does Birdwell build custom sizes?
We are able to build even numbered sizes up to size 50 in our 310, 311, 312, 807, and 808 styles. We do not build custom women's sizes at this time. The size range between 44-50 must be ordered as a custom. We are not able to build shorts with a custom length or alter our existing patterns in any way. Prior to placing a custom order, please keep in mind that custom orders cannot be returned.
Do Birdwell board shorts shrink?
When properly cared for, Birdwell board shorts will not shrink and will last decades.
We recommend washing your Birdwells in cold water on a gentle cycle. Line dry only. Never tumble dry, or you will bake your Birdies. Whether you take a dip in the ocean or wear your board shorts in a pool, we suggest giving them a quick rinse in fresh water afterwards.
Do Birdwell board shorts have a mesh liner?
No. All Birdwell board shorts are constructed with two layers of SurfNyl™, facilitating frictionless movement and making the board shorts incredibly durable. When we refer to lining, we are referring to the inner layer of SurfNyl™.
Why can't I find my size in Classic Style board shorts?
Our Classic Styles are no longer in production and have been replaced by the 310, 311, and 312. The 310 is an equivalent fit to the 301, the 311 is equivalent to 303, and 312 is equivalent to 323. If you would really like to stick to a Classic Style – a custom order can be placed. For more information on our customs program - take a look at our customs page – here.
How long does it take for product in my size to be back in stock?
For production times on products, please give us a call at 844-247-3935 or email us at email@example.com for more information. We will do our best to provide you with an estimated completion date.
Will my order be delayed to due circumstances related to COVID-19?
Birdwell.com remains open, and our fulfillment process will not be impacted. Due to COVID-19 containment measures, our Returns Department is not able to process returns or exchanges as quickly as usual. To simplify things for our customers, we are suspending our 30-day return policy and will process any returns as soon as the team is able. If you have any questions, please contact Customer Service by phone or email available on our Contact Us page.
Due to COVID-19, will I be able to return or exchange my order?
Due to COVID-19 containment measures, our Returns Department is not able to process returns or exchanges as quickly as usual. To simplify things for our customers, we are suspending our 30-day return policy and will process any returns as soon as our team is authorized to return to work. In the meantime, our Customer Support team is here to assist you with any of your questions or concerns during this challenging time. Please feel free to contact us by phone or email available on our Contact Us page.
When will my order ship?
Due to COVID-19 containment measures, custom and personalized orders will be delayed indefinitely pending our team receiving authorization to return to the factory. If you have any questions about whether your order will be delayed, please Contact Us. . Adding patches and/or buttons to a product can add up to five (5) business days of handling time. Fully customized products designed by you on our online form can take up to six (6) weeks to build and ship.
We fulfill orders from the factory Monday-Friday from 8:00AM to 4:00PM PST. Items ordered Friday afternoon, Saturday or Sunday will ship early the following week.
Adding patches and/or buttons to a product can add up to five (5) business days of handling time. Fully customized products designed by you on our online form can take up to six (6) weeks to build and ship.
We do our best to process your order quickly but peak periods can result in additional processing time. Orders with FedEx shipping selected will ship same day if placed before 10AM PST, otherwise they will ship the following business day. Orders with DHL shipping selected will ship within 3-5 business days. Please note that once an order has been processed we are unable to make changes to the order.
Free Shipping on U.S. Orders Over $150:
We offer free DHL shipping on all orders over $150 shipped to destinations in the United States.
What if my order contains custom products and stock products? Do you ship partial orders?
Yes. If your order contains a combination of custom and stock products, we will ship the stock items immediately, followed by your custom products in a separate shipment as soon as we finish building them.
We offer this split-shipment service as a courtesy. You will not be charged any additional amount for shipping, and you will receive unique tracking numbers for each shipment.
Want it sooner?
Expedited shipping options from FedEx are also available at checkout. Orders with FedEx shipping selected will ship same day if placed before 10AM PST.
We offer several great shipping options around the world. Simply begin the checkout process to display options and pricing to your location with no credit card information required.
Duties, taxes or other fees are the responsibilities of the recipient. These fees will be due at the time of delivery. Birdwell Beach Britches is not responsible for customs and duties. Duties and taxes are determined by the customs agency within the destination country. For more duties and tax information, please contact your local customs office. Birdwell Beach Britches does not ship to Freight Forwarders under any circumstances.
U.S. Orders Under $150
There is a $5.00 flat-rate shipping fee on all U.S. orders under $150.
What type of packaging will my order be shipped in?
All orders are shipped in 100% recyclable packaging. Our polymailers are made with 20% recycled low-density material and our boxes are made using a minimum of 30% recycled material.
RETURNS & EXCHANGES
Free Return Shipping on Orders Over $150
We’ll do all we can for you to love your Birdwell Beach Britches products. Unworn and unused Birdwell products, excluding customs, can be returned or exchanged within 30 days.
Follow the steps in the Return Center to request a return or exchange. Once your return has been created, you will receive a return shipping label via email and you may drop your package at any USPS location.
Can I make an exchange?
Yes you can! Please visit our Returns Center to process an exchange. Double check our website to confirm that the item you are exchanging for is in stock. We are not able to offer exchanges on international orders.
Is there a time limit on returns & exchanges?
We gladly accept returns & exchanges of unwashed and unworn stock items that are returned within 30 days of receiving your order.
Please note that we are unable to accept returns of worn or washed items or custom orders, including products that have been customized with patches and/or buttons.
Can I return Birdwell product to the factory store after purchasing it from one of your authorized dealers?
We do not accept returns from purchases made outside our website or factory store. The return must be made with the place of purchase.
How long does it take for my return or exchange to be processed?
After your shipment arrives at the factory we typically process your return or exchange within 3-5 business days. Custom products will not be accepted to return or exchange.
Custom Items: Custom items are made to order and therefore cannot be returned. Call us at 844-BIRDWELL if you’re not 100% happy with your custom order.
Can I return my custom order?
Due to the uniqueness of customized products, we are unable to accept returns. Custom orders are made to order especially for you, and include product customized with patches and buttons.
Before you place your custom order, we would encourage you to carefully review the size chart on the individual product page. Fit is a highly personal thing, but we’ve done our best to provide you the necessary info to make the right decision for you.
Please contact us at by phone 844-247-3935 or email at firstname.lastname@example.org if you have any questions.
Do you still offer custom board shorts? How do I order customs?
Yes! You can order online here. Before ordering a custom, please make sure you know which size fits you best. We are unable to accept returns of custom built products.
Can I use outside fabric to build a custom product?
No. We only use our own fabric for stock or custom product.
Do you offer custom jackets? How do I order a custom jacket?
You are able to build custom color combinations for our Competition and Racing jacket styles here. Give us a call at 844-247-3935 or email us at email@example.com to make an order or to inquire further.
Do you still offer floral print fabric for stock items or customs?
We do not have floral print fabric available in stock or for custom builds at this time. Please check our customs page for available fabric – here.
Can I order a Limited Edition style as a custom?
Limited Edition styles may or may not be available as a custom build. We have minimal materials for each Limited Edition offered and they are sold on a first-come, first-served basis. If we have fabric available, you are welcome to use the material in your custom order.
QUALITY IS OUR GIMMICK is not just a slogan, it’s a commitment we honor with every material we source and every stitch we sew. Since 1961, all Birdwell product has been backed by a guarantee that covers the lifetime of the product against manufacturing, material, and workmanship defects.
How do i know if my damaged product is covered?
Birdwell guarantees workmanship and materials including but not limited to fabric, seams, drawstrings, grommets, Velcro, buckles, and buttons for a product’s lifetime. All damaged products are subject to evaluation by Birdwell customer service. If the damage is deemed to be covered by our guarantee, but determined to be irreparable, we may replace the product or send a gift card for the most recent price of the product. Birdwell will cover the domestic shipping costs for the product repair / replacement process.
What does “lifetime guarantee” mean?
“Lifetime” is the time at which, under normal use, the product can no longer serve the purpose for which it was created. We will continue to repair your item's seams, drawstring, grommets, Velcro, buckles, and buttons until the fabric can no longer hold a stitch.
Unfortunately, this does not mean your lifetime. The natural breakdown of colors and materials over extended time and use is considered normal wear and tear and should be expected of any garment that spends the majority of its life outdoors. Wear it proudly. Birdwell looks best with a well-worn patina, making it uniquely yours and reflecting time well spent.
When you say “normal wear and tear” or “normal use” what do you mean?
After lots of time outside, a once vibrant red may turn a lighter, sun-bleached hue. You might have some wax residue on the seat or in the pocket. The drawstring may begin to fray slightly after lacing up for the umpteenth time. These are examples of normal wear and tear; not defective workmanship or materials.
Birdwell gear is built to last but keep in mind that the elements and chemicals you may experience at the beach, on the river, or hanging at the neighbor’s pool are some of the harshest that the world has to offer.
What is not covered by the guarantee?
Our guarantee does not cover normal wear and tear or product damage caused by misuse, negligence, or accident. This includes but is not limited to damage caused by:
Extensive wear.Changes in fit.Abuse of product.Chemicals.Disregard for the product care or wash instructions.Stains - including but not limited to: food, bleach, sunscreen, zinc, chlorine, etc.Third-party alterations made to product.An animal.Mishandling by airlines or third-party shipping companies.
What if I have a damaged birdwell item that I purchased from one of your authorized retailers?
Our guarantee applies to all Birdwell items purchased from authorized retailers. Please note that every item is subject to proof of purchase at an authorized dealer and an evaluation by Birdwell customer service.
How long do repairs take?
Most repairs will take up to 10 business days after the shipment is received at our factory. This timeframe may vary depending on the complexity of the repair. Our customer service team will be in contact within 24 hours of receiving the shipment to acknowledge receipt of the item and advise on repair time.
Do you repair damage not covered by the guarantee?
We will do our best to repair these items at a cost proportionate to the extent of the damage. Birdwell customer service reserves the right to determine if the repair is possible and what the associated cost will be. Repair costs must be paid in full before repairs are completed.
Where do I ship my repair?
Prior to shipping your repair. Please include a small note including your name, shipping address, and phone number. In order to repair, product MUST BE WASHED. If an item is sent back unwashed – we will send it back without repair. Please ship all repairs to:
Birdwell Beach Britches
2129 South Wright Street
Santa Ana, CA 92705
How do I care for my Birdwell product?
We recommend washing your Birdwells in cold water on a gentle cycle. Line dry only. Never tumble dry, or you will bake your Birdies. After every use, whether you take a dip in the ocean or wear your board shorts in a pool, we suggest giving them a quick rinse in fresh water afterwards.
Birdwell is not responsible for any type of stain created on your purchased product. Unfortunately, we do not offer a stain removal service.
What is the Kid’s Bottomless Board Shorts program?
Here’s the action: just log in to our site, purchase the first pair at the regular price, then when a growth spurt hits, we’ll give you 25% off the next one — and every single 303 Kid’s Board Shorts you purchase until they’ve moved up to adult sizes.
That way, they don’t have to give up their favorite shorts when they size up — and you don’t have to go back to the drawing board. Like all our Birdies, they’re built to last a lifetime, so we encourage you to pass ‘em on to a younger brother or sister or the little kneeboarder next door and get them started right.
Get your groms outfitted in classic surf style by visiting the 303 Kid’s Board Shorts page or sign up now for an account to make sure you get credit for future purchases.
How does the Bottomless Board Shorts program work?
First you must create an account, log in to our site, and purchase a 303 Kid’s Board Short for your little one at full price. When the time comes for a bigger size, you can order the next pair for this individual at 25% off. You are eligible to purchase discounted 303 Kid’s Board Shorts for this individual until they have moved up to adult sizes.
If you are purchasing for multiple individuals, you must initially purchase a full price 303 Kid's Board Short for each individual before becoming eligible for the discount on multiple pairs of 303 Kid's Board Shorts.
Does the Bottomless Board Short program include any men’s or women’s board shorts?
No. This program has been developed specifically for kid’s board shorts, offered as a way to help parents justify investing in the highest quality products for their kids.
Can I apply the Bottomless Board Shorts discount to previous orders?
No. We are not able to retroactively apply the Bottomless Board Shorts discount to previous orders.
Can I return my Bottomless Board Shorts?
We are happy to accept returns or exchanges on 303 Kid’s Board Shorts. However, if you return your initial purchase of full-priced 303 Kid’s Board Shorts you will no longer be eligible to receive the 25% discount for future purchases of 303 Kid’s Board Shorts.
Can I add a patch to my 303 Kid’s Board Shorts via Birdwell’s custom patch / button program?
No. We will not be adding patches or buttons to 303 Kid’s Board Shorts at this time.
Can I use my 25% Bottomless Board Shorts discount on a different product?
No. The 25% Bottomless Board Shorts discount is for purchases of stock 303 Kid’s Board Shorts only.
How will Birdwell keep track of my eligibility for Bottomless Board Shorts?
Your eligibility for the Bottomless Board Short program is tied to the account that you create. You must log in to our site using the same email each time you visit.
What do I do with the 303 Kid’s Board Shorts that no longer fit my kids?
Like all our Birdies, they’re built to last a lifetime, so we encourage you to pass ‘em on to a younger brother or sister or the little kneeboarder next door and get them started right.
How do I use my discount code?
You will need to manually enter your discount code during the checkout process in the box that reads "Gift card or discount code."
Are there any job opportunities at Birdwell?
Please visit the Careers page for information about our open positions. If you don't find any open positions that fit your profile, feel free to email a cover letter and resume to firstname.lastname@example.org, sharing why you're interested in Birdwell and how you think you can help. We're always open to talking with passionate and talented people!
Can I visit the factory in Santa Ana, CA?
We love visitors! Stop by anytime between 8:00AM and 3:30PM to shop and peek inside the factory. You can find us at – 2129 S. Wright St. Santa Ana, CA 92705.
Do any stores near me carry Birdwell?
Check out our authorized dealers page for a list of our retailers here: Birdwell Authorized Dealers
How do I find out about new Birdwell product and current promotions?
Please join our newsletter for any updates on product and promotions! You can do so by going to our website and scrolling to the bottom of the screen. There is a “Join the newsletter” section – enter your email and you are all set!
Can I put in a large group order?
If you are interested in making a group order – please contact email@example.com for more information.
Can I order private label product from Birdwell?
We do not offer private label builds for any of our products.
How do I become sponsored by Birdwell?
Thank you for the stoke, but we are not able to offer sponsorships at this time.