● No other promo codes or promotions apply.
● This offer is valid for qualifying product only.
● No price adjustments will be honored.
● All items are final sale. No refunds or exchanges.
When will my order ship?
If you have any questions about whether your order will be delayed, please Contact Us. Adding patches and/or buttons to a product can add up to seven (7) business days of handling time. Fully customized products designed by you on our online form can take up to six (6) weeks to build and ship.
We fulfill orders from the factory Monday-Friday from 8:00AM to 4:00PM PST. Items ordered Friday afternoon, Saturday or Sunday will ship early the following week. Item(s) may be shipped separately. If so, another confirmation will be sent once those items are ready to ship.
Adding patches and/or buttons to a product can add up to five (5) business days of handling time. Fully customized products designed by you on our online form can take up to six (6) weeks to build and ship.
We do our best to process your order quickly but peak periods can result in additional processing time. Orders with FedEx shipping selected will ship same day if placed before 10AM PST, otherwise they will ship the following business day. Orders with ground shipping through DHL will ship within 7 business days. Please note that once an order has been processed we are unable to make changes to the order.
Shipping Methods on U.S. Orders:
We offer Ground Shipping through DHL - $7 flat rate, FedEx 2-day - $15 flat rate, and FedEx overnight - price based on item weight and ship-to location.
What if my order contains custom products and stock products? Do you ship partial orders?
Yes. If your order contains a combination of custom and stock products, we will ship the stock items immediately, followed by your custom products in a separate shipment as soon as we finish building them.
We offer this split-shipment service as a courtesy. You will not be charged any additional amount for shipping, and you will receive unique tracking numbers for each shipment.
Want it sooner?
Expedited shipping options from FedEx are also available at checkout. Orders with FedEx shipping selected will ship same day if placed before 10AM PST.
We offer several great shipping options around the world. Simply begin the checkout process to display options and pricing to your location with no credit card information required.
Duties, taxes or other fees are the responsibilities of the recipient. These fees will be due at the time of delivery. Birdwell Beach Britches is not responsible for customs and duties. Duties and taxes are determined by the customs agency within the destination country. For more duties and tax information, please contact your local customs office. Birdwell Beach Britches does not ship to Freight Forwarders under any circumstances.
RETURNS & EXCHANGES
Free Return Shipping on All Orders
We do all we can for you to love your Birdwell Beach Britches products. Unworn and unused Birdwell products, excluding customs, final sale, or international orders can be returned or exchanged within 30 days.
How do I return my order?
If your order was shipped within the United States, you can initiate a return or exchange at any time by visiting our Returns Center - here
Follow the steps in the Return Center to request a return or exchange. Once your return has been created, you will receive a return shipping label via email and you may drop your package at any USPS location. For international returns, please contact us at firstname.lastname@example.org.
Can I make an exchange?
Yes you can! Please visit our Returns Center to process an exchange. Double check our website to confirm that the item you are exchanging for is in stock. We are not able to offer exchanges on international orders or final sale items.
Is there a time limit on returns & exchanges?
We gladly accept returns & exchanges of unwashed and unworn stock items that are returned within 30 days of receiving your order.
Please note that we are unable to accept returns of worn or washed items, final sale items, or custom orders, including products that have been customized with patches and/or buttons.
Can I return Birdwell product to the factory store after purchasing it from one of your authorized dealers?
We do not accept returns from purchases made outside our website or factory store. The return must be made with the place of purchase.
How long does it take for my return or exchange to be processed?
After your shipment arrives at the factory we typically process your return or exchange within 3-5 business days. Custom products will not be accepted to return or exchange.
Custom Items: Custom items are made to order and therefore cannot be returned. Call us at 844-BIRDWELL if you’re not 100% happy with your custom order.
INITIATE A RETURN OR EXCHANGE AT ANY TIME BY VISITING OUR RETURNS CENTER HERE
What if I do not know my size but want to place an order for a custom?
Thanks for wanting to invest in one-of-a-kind style right out of the gates! Before you place your custom order, we would encourage you to carefully review the size charts on the individual product pages. Fit is a highly personal thing, but we’ve done our best to provide you the necessary info to make the right decision for you. For more sizing assistance, please give us a call at 844-247-3935 or email us at email@example.com.
Please keep in mind that customs are made to order especially for you. We are unable to accept returns on customized products, including orders with custom patches.
Does Birdwell build custom sizes?
We are able to build even numbered sizes up to size 50 in our 310, 311, 312, 807, and 808 styles. We do not build custom women's sizes at this time. The size range between 44-50 must be ordered as a custom. We are not able to build shorts with a custom length or alter our existing patterns in any way. Prior to placing a custom order, please keep in mind that custom orders cannot be returned.
Do Birdwell board shorts shrink?
When properly cared for, Birdwell board shorts will not shrink and will last decades.
We recommend washing your Birdwells in cold water on a gentle cycle. Line dry only. Never tumble dry, or you will bake your Birdies. Whether you take a dip in the ocean or wear your board shorts in a pool, we suggest giving them a quick rinse in fresh water afterwards.
Do Birdwell board shorts have a mesh liner?
No. All Birdwell board shorts are constructed with two layers of SurfNyl™, facilitating frictionless movement and making the board shorts incredibly durable. When we refer to lining, we are referring to the inner layer of SurfNyl™.
Why can't I find my size in Classic Style board shorts?
Our Classic Styles are no longer in production and have been replaced by the 310, 311, and 312. The 310 is an equivalent fit to the 301, the 311 is equivalent to 303, and 312 is equivalent to 323..
How long does it take for product in my size to be back in stock?
For production times on products, please give us a call at 844-247-3935 or email us at firstname.lastname@example.org for more information. We will do our best to provide you with an estimated completion date.
QUALITY IS OUR GIMMICK is not just a slogan, it’s a commitment we honor with every material we source and every stitch we sew. Since 1961, all Birdwell product has been backed by a guarantee that covers the lifetime of the product against manufacturing, material, and workmanship defects.
How do I know if my damaged product is covered?
Birdwell guarantees workmanship and materials including but not limited to fabric, seams, drawstrings, grommets, Velcro, buckles, and buttons for a product’s lifetime. All damaged products are subject to evaluation by Birdwell customer service. If the damage is deemed to be covered by our guarantee, but determined to be irreparable, we may replace the product or send a gift card for the most recent price of the product. Birdwell will cover the domestic shipping costs for the product repair / replacement process for items damaged under manufacturing, material, and workmanship defects.
What does “lifetime guarantee” mean?
“Lifetime” is the time at which, under normal use, the product can no longer serve the purpose for which it was created. We will continue to repair your item's seams, drawstring, grommets, Velcro, buckles, and buttons until the fabric can no longer hold a stitch.
Unfortunately, this does not mean your lifetime. The natural breakdown of colors and materials over extended time and use is considered normal wear and tear and should be expected of any garment that spends the majority of its life outdoors. Wear it proudly. Birdwell looks best with a well-worn patina, making it uniquely yours and reflecting time well spent.
When you say “normal wear and tear” or “normal use” what do you mean?
After lots of time outside, a once vibrant red may turn a lighter, sun-bleached hue. You might have some wax residue on the seat or in the pocket. The drawstring may begin to fray slightly after lacing up for the umpteenth time. These are examples of normal wear and tear; not defective workmanship or materials.
Birdwell gear is built to last but keep in mind that the elements and chemicals you may experience at the beach, on the river, or hanging at the neighbor’s pool are some of the harshest that the world has to offer.
What is not covered by the guarantee?
Our guarantee does not cover normal wear and tear or product damage caused by misuse, negligence, or accident. This includes but is not limited to damage caused by:
- Extensive wear.
- Changes in fit.
- Abuse of product.
- Disregard for the product care or wash instructions.
- Stains - including but not limited to: food, bleach, sunscreen, zinc, chlorine, etc.
- Third-party alterations made to product.
- An animal.
- Mishandling by airlines or third-party shipping companies.
Due to the nature of the products themselves, we cannot offer a lifetime guarantee on the GLCO x Birdwell Sunglasses, UNDONE x Birdwell “Birdie” 60th Anniversary Watch, Birdwell x Weiss Birdie Surf Watch or our Wetsuit tops. We will do everything possible to repair or to facilitate a repair (in the case of the Birdie Surf Watch). Birdwell is not responsible for any stains or damage to a purchased product or personal belonging/garment based on the recommended care instructions.
What if I have a damaged birdwell item that I purchased from one of your authorized retailers?
Our guarantee applies to all Birdwell items purchased from authorized retailers. Please note that every item is subject to proof of purchase at an authorized dealer and an evaluation by Birdwell customer service.
How long do repairs take?
Most repairs will take 2-4 weeks after the shipment is received at our factory. This timeframe may vary depending on the complexity of the repair. Our customer service team will be in contact within 24 hours of receiving the shipment to acknowledge receipt of the item and advise on repair time.
Do you repair damage not covered by the guarantee?
We will do our best to repair these items at a cost proportionate to the extent of the damage. Birdwell customer service reserves the right to determine if the repair is possible and what the associated cost will be. Repair costs must be paid in full before repairs are completed.
Where do I ship my repair?
Please ship all repairs to:
Birdwell Beach Britches
2129 South Wright Street
Santa Ana, CA 92705
Please also note that all incoming repair packages remain the responsibility of the customer until received by us. We advise you to take the necessary precautions to ship your repair by using a registered trackable service and appropriate packaging.
How do I care for my Birdwell product?
We recommend washing your Birdwells in cold water on a gentle cycle. Line dry only. Never tumble dry, or you will bake your Birdies. After every use, whether you take a dip in the ocean or wear your board shorts in a pool, we suggest giving them a quick rinse in fresh water afterwards.
Birdwell is not responsible for any type of stain created on your purchased product. Unfortunately, we do not offer a stain removal service.
How do I use my discount code?
You will need to manually enter your discount code during the checkout process in the box that reads "Gift card or discount code."
Are there any job opportunities at Birdwell?
Please visit the Careers page for information about our open positions. If you don't find any open positions that fit your profile, feel free to email a cover letter and resume to email@example.com, sharing why you're interested in Birdwell and how you think you can help. We're always open to talking with passionate and talented people!
Can I visit the factory in Santa Ana, CA?
We love visitors! Stop by anytime between 8:00AM and 3:30PM to shop and peek inside the factory. You can find us at – 2129 S. Wright St. Santa Ana, CA 92705. Please know that we have limited product availability; please call beforehand to ensure we have what you're looking for.
Do any stores near me carry Birdwell?
Check out our authorized dealers page for a list of our retailers here: Birdwell Authorized Dealers
How do I find out about new Birdwell product and current promotions?
Please join our newsletter for any updates on product and promotions! You can do so by going to our website and scrolling to the bottom of the screen. There is a “Join the newsletter” section – enter your email and you are all set!
Can I put in a large group order?
If you are interested in making a group order – please contact firstname.lastname@example.org for more information.
Can I order private label product from Birdwell?
We do not offer private label builds for any of our products.
How do I become sponsored by Birdwell?
Thank you for the stoke, but we are not able to offer sponsorships at this time.